Legal Notice
Legal Notice (Specified Commercial Transactions Act)
This is an English translation. The Japanese version is the official disclosure.
| Item | Details |
|---|---|
| Seller | Mastry G.K. (マストリー合同会社) |
| Head of operations | アリソン・ヒウ・イン・トン |
| Address | Disclosed without delay on request |
| Phone | Disclosed without delay on request |
| hello@whiskmatcha.jp | |
| Prices | Shown on each product page |
| Additional charges | Shipping: free within Japan. Internationally, by destination: Standard (Japan Post International Air Packet) free to Asia and Australia, otherwise ¥1,500 to ¥2,200 and free on orders of ¥8,000 or more; Express (EMS) ¥1,200 to ¥4,900 (free shipping applies to Standard). Duties: any import duties and taxes are paid by the customer. |
| Payment methods | Credit card, Shop Pay, Apple Pay, Google Pay |
| Payment timing | When the order is placed |
| Delivery | Orders usually ship from Japan within 1 to 3 business days of confirmation. Delivery time depends on the shipping method and destination. |
| Returns and exchanges | As a food product, no returns or exchanges for change of mind. For problems on our side, contact us within 7 days of delivery; we will send a replacement or refund (no need to send anything back). Full details on the Returns & Refunds page |
| Cancellations | Full refund only before the order ships |