Delivery & Returns

We currently deliver to the following countries and regions:

• Japan
• Asia: Hong Kong, Indonesia, Macau, Malaysia, the Philippines, Singapore, Taiwan, Thailand, Vietnam
• North America: Canada, the United States
• United Kingdom
• Oceania: Australia, New Zealand

All orders are shipped with Japan Post and include tracking.

Delivery within Japan is free on all orders.

For international orders, you may choose Standard (International Air Packet) or Express (EMS) for faster delivery. Standard delivery is free on every order to Asia and Australia, and free on orders of ¥8,000 or more to all other destinations.

Destination	Standard	Express
Asia	Free 1 to 2 weeks	¥1,200 3 to 7 business days
Australia	Free 1 to 3 weeks	¥3,900 5 to 10 business days
UK, Canada and New Zealand	¥1,500 Free from ¥8,000 · 1 to 3 weeks	¥3,900 5 to 10 business days
United States	¥2,200 Free from ¥8,000 · 1 to 3 weeks	¥4,900 3 to 7 business days

International orders may be subject to duties and taxes upon delivery, which are not included in shipping fees.

Orders are typically dispatched within 1 to 3 business days. Delivery times are estimates and may vary by destination.

As matcha is a food product, we are unable to accept returns or exchanges once an order has been delivered.

If your order arrives damaged or you receive the wrong item, please contact us within 7 days of delivery with your order number and photos of the outer box and tin. We will gladly send a replacement or issue a refund, and there is no need to return the item.

If your parcel has not arrived within the estimated delivery time, please contact us and we will work with Japan Post to locate it.

Returns & Refunds →